Orders
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can also view your order status anytime in your account.
Can I modify or cancel after it has been placed?
Contact us as soon as possible at fulfillment@blackaby.org and we'll do our best to update or cancel your order before it ships.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and the other options shown at checkout.
How long does it take to ship my order?
Orders typically ship within 1–2 business days. Delivery time then depends on your location and the shipping method chosen at checkout.
Shipping
How long will my order take to arrive?
Orders typically ship within 1–2 business days. Delivery time then depends on your location and the shipping method chosen at checkout.
Do you ship internationally?
Yes. International options and rates are calculated at checkout based on your destination.
How much does shipping cost?
Shipping is calculated at checkout based on the order weight and your destination.
Returns
What is your return policy?
Physical items may be returned within 30 days of delivery in their original condition. Digital products are non-refundable.
How do I start a return?
Email fulfillment@blackaby.org with your order number and we'll guide you through the process.
When will I receive my refund?
Refunds are issued to your original payment method within 5–10 business days after we receive your return.
Privacy
How is my personal information used?
We use your information only to process your orders and communicate with you. See our Privacy Policy for full details.
Do you share or sell my information?
We do not sell your personal information. We share data only with the service providers needed to fulfill your order.
Instructions
How do I access my eBook or digital download?
After purchase you'll receive an email with a download link, and your digital items are also available in your account.
How do I use the video resources?
Streaming or download access details are included in your order confirmation email.
Resources
What resources do you offer?
We offer books, eBooks, Bibles, study guides, audio, video, and leadership/coaching materials.
How do I find study guides for a specific book?
Use the search bar or browse the collections from the homepage category tiles.
Do you offer bulk or ministry pricing?
For bulk or ministry orders, please contact us at fulfillment@blackaby.org.
