Please contact us via email before returning any product!
Domestic and Canadian Customers:
1. Any defective, incorrect or damaged item (except downloaded material) may be returned within 30 days of receipt. We will gladly ship a replacement. We will pay the return shipping costs if the return is a result of our error.
2. Any item you are not satisfied with (not as expected, wrong size, etc.), if returned within 60 days of receipt and received in salable condition, will be issued an exchange or refund of merchandise cost only (shipping cost will not be refunded).
3. Any unused item can be returned within 60 days of receipt if it is undamaged and received in salable condition for a refund of merchandise cost only (shipping cost will not be refunded). See item 5 for video/audio media.
4. Imprinted items may NOT be returned for replacement or refund, unless the imprint or item is defective. Videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item.
5. Videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item.
6. Downloaded material may not be returned for a refund. Defective downloaded material will be replaced.
7. Please email us at firstname.lastname@example.org and explain the situation before returning any product. We will assign you a return number. We cannot offer a refund or exchange without first receiving this email.
8. Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.
Ship Your Return To:
3100 Corporate Exchange Court
Bridgeton, MO 63044 USA
Attn : Blackaby Ministries Fulfillment